Refund and cancellation policy

DRAFT: pending legal review. Last updated: 2026-09-30.

Free plan and trial

The Free plan costs nothing. New businesses get a 14-day Professional trial with no card. There is nothing to cancel or refund.

Paid plans and cancellation

Plans are bought for a fixed period (one year or one month) and do not renew automatically, so there is nothing to cancel to avoid a future charge. When the period ends, plus a 7-day grace period, the account moves to the Free plan and none of your data is deleted or locked. You may stop using the service at any time; access to paid features continues to the end of the period you paid for.

Delivery

Dhanlaxmi is a digital service. Your plan is activated in your account within minutes of payment. Nothing is shipped.

Refunds

• 7-day refund: ask within 7 days of your first purchase of a paid plan and we refund the full amount, no questions asked, unless the account has been used in breach of the terms.
• Later requests: we do not refund the unused part of a period after 7 days, except where we failed to deliver the service or the law requires it.
• Duplicate or failed payments: if you were charged twice, or paid but the plan did not activate, write to us and we will fix it or refund the extra amount in full.

To ask, email info@dhanlaxmi.app from your registered email with your business name and payment reference. We reply within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, normally within 5 to 7 working days after approval. Timing depends on your bank or UPI app.

Contact

[Legal entity name, to be filled], [Registered address, to be filled]. Email info@dhanlaxmi.app. Hours: Mon-Sat, 10:00 to 18:00 IST.